Video calling with SignVideo
Quick Start Steps
1. Click the 'Connect to Sign Video' link below
2. Connect to a SignVideo interpreter and tell them you are calling Northants Police '101' number.
3. SignVideo Interpreter may ask you if you wish to prepare anything before starting the call.
4. You will then be connected to a '101' advisor in British Sign Language (BSL).
What you need to know about SignVideo
Northants Police has recognised that people who are deaf face challenges in communicating via the telephone in order to gain access to the services we offer. To make us more accessible to the deaf community, we are now working with Sign Video to provide a solution for non-emergency contact for people whose preferred or only method of communication is via British Sign Language (BSL).
The solution is simple, a BSL User can connect to a BSL Interpreter at Sign Video via video calling using a link on the Contact pages of our website (www.northants.police.uk). The BSL Interpreter will telephone the Force Control Room (FCR) and relay the information provided to them by the BSL User and vice versa. The BSL Interpreter will communicate via BSL with the caller and speak to the FCR.There is no requirement to register for this service and it is available to any person who wishes to communicate via BSL to contact the Police. All you need to do is download the appropriate software - there is a helpful video of a BSL Interpreter that will guide you through this process and click on the link on our contact pages.
IMPORTANT: Legislation prevents us from using this solution as an alternative to the 999 service, so currently, this service is only available for people to report non-urgent incidents or crimes or to seek advice/guidance from the Police only.
How can I use SignVideo?
In the event of an emergency, there is a national service that allows people who are deaf or hard of hearing to request the assistance of all emergency services via SMS text messaging. To do this, you will need to pre-register - we recommend that you do this before you need to make an emergency call so that the service is available to you straight away when you need. For further information, please visit www.emergencysms.org.uk.
Alternatively, you can contact the Police using the Text Relay Service. Our contact numbers are: Emergency: 18000 / Non-Urgent: 18001 01604 432521
What is an emergency?
If you need to report an incident whereby a person's life is at risk or there is an immediate threat or use of violence then this is an emergency. Likewise, if a crime or incident is in progress or has just occurred. If you are not sure, providing you are reporting a genuine matter and are acting in good faith, you wont be criticized for using the emergency route.