Avoid cash machine fraud
Cash machine fraud occurs when your credit or debit card – or the card’s information – is taken by fraudsters when you use a cash machine or ATM.
There are a number of ways cash machine fraudsters can operate, from hidden cameras to devices to trap your card. Knowing what to look for will help you to protect your card:
- Check the cash machine before you use it – if you find a wobbly or bulky part which doesn’t seem to belong, it could mean the cash machine has been tampered with. If you have any doubt, don’t use it
- Always cover the keypad when entering your PIN. Take care your hand movements don’t make it obvious which buttons you’re pressing
- Be aware of your surroundings. If someone is standing close to you at the cashpoint, get your card back without withdrawing cash and walk away
- Some cash machines are built entirely by fraudsters. Be cautious using a standalone machine, rather than a hole in the wall, which is embedded in the front of a building such as a bank
- Your safety is the most important thing. Don’t approach anyone you think has been acting suspiciously and if you find loose parts on a cash machine don’t take them away with you. Report any concerns about cash machine tampering to police on 101, or dial 999 if a crime is in progress
- If you spot purchases and withdrawals on your account that you don’t remember making or cannot have made, contact your bank immediately using your card issuer’s emergency number – store it in your phone so you always have it with you
- If your card is retained by a cash machine for whatever reason, call your bank straight away so it cannot be used
- Report what’s happened to Action Fraud, the UK's national reporting centre for fraud and cybercrime, on 0300 123 2040 or at www.actionfraud.police.uk
To speak to our crime prevention team email firstname.lastname@example.org
Download a leaflet with more detailed advice on understanding and preventing cash machine fraud below.